Privacy Policy

Privacy Policy

Last updated: September 6, 2025

At AltaVita Labs, your trust is our top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our store:

  • Contact Information – name, billing/shipping address, email, phone.

  • Payment Information – processed securely by third-party providers such as Shopify Payments, PayPal, or Stripe.

  • Account Information – username, password, order history, preferences.

  • Order Information – items purchased, order values, purchase dates.

  • Support Information – any details you provide when contacting us.

  • Device & Usage Data – IP address, browser type, device information, and browsing behavior via cookies.

2. How We Collect Information

  • Directly from you (checkout, account creation, support inquiries).

  • Automatically through cookies and similar tracking technologies.

  • From service providers who process payments, fulfill orders, or deliver our services.

3. How We Use Information

We may use your personal information to:

  • Process and deliver your orders.

  • Communicate with you regarding orders, accounts, or inquiries.

  • Improve and personalize your shopping experience.

  • Send promotional communications (if you’ve opted in).

  • Detect and prevent fraud or security breaches.

  • Comply with applicable legal obligations.

4. How We Share Information

We share your information only when necessary, including with:

  • Shopify – our e-commerce platform.

  • Payment Processors – PayPal, Stripe, and others.

  • Shipping Carriers – USPS, FedEx, UPS, or other couriers.

  • Service Providers – vendors who assist with IT, marketing, and customer support.

  • Legal Authorities – if required by law or to protect our rights.

We do not sell your personal information.

5. Cookies

We use cookies and similar technologies to:

  • Keep your shopping cart and session active.

  • Analyze site performance.

  • Personalize your browsing experience.

You can control cookies through your browser settings.

6. Your Rights

Depending on your location, you may have the right to:

  • Access or correct your personal data.

  • Request deletion of your information (unless retention is legally required).

  • Opt out of marketing communications at any time.

To exercise these rights, please contact us at support@altavitalabs.com.

7. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal requirements, and resolve disputes.

8. Security

We use technical and organizational safeguards to protect your personal data. However, no online system is 100% secure, and we cannot guarantee absolute protection.

9. International Data Transfers

Our store is powered by Shopify, which may transfer data internationally (e.g., to servers in Canada or the EU). Shopify uses recognized legal safeguards for such transfers.

10. Children’s Data

Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from minors. If we become aware of such data being provided, we will delete it promptly.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. Updates will be posted here with a revised “Last updated” date.

12. Contact Us

AltaVita Labs
4710 Robins Way
Sugar Land, TX 77479
United States
📧 support@altavitalabs.com